Who we are and what we do
Ultima is a new generation AI powered technology services provider with over thirty years experience, a robust, multi-skilled team built on technology expertise and a deep commitment to excellence.
We focus on providing the answers our customers across private and public sectors need, to understand how AI driven cloud, security, digital workspace and managed services can achieve business resilience and optimise sustainable opportunity.
We offer our customers the benefit of a strong combination of in-house development, technology expertise and strategic partnerships for a highly diverse range of solutions. We make it our mission to understand your business, your technology, processes and, critically, your people. It’s this obsession with doing what’s right for your business, that helps us build trust, and deliver success.
Cloud made easy
Our 24x7 cloud expertise spans multiple vendors and hybrid architectures, to help you advance on your cloud journey with confidence, protect your business, and achieve great outcomes.
Public cloud. Public cloud is a journey and not a destination. Whether you’re looking to adopt Azure or AWS, or you’re already established in the cloud, Ultima can complement your in-house team to help you outline and delivery upon a strategy, with guide-rails for the journey ahead.
Hybrid cloud. We get it; hybrid and multi-cloud environments can be complicated, putting additional pressure on service, operational, development and security teams. We can help you define an effective hybrid cloud strategy, lightening the technical load, so you can focus on delivering innovation.
Business continuity. Services are only as resilient as its weakest part. Backed by a business continuity/disaster recovery plan, we can help make sure your IT environment, data and workloads are backed up or readily recoverable, so that no matter what the world throws in your direction, you’re able to continue operating.
Digital innovation delivered
Our deep collective digital expertise will help successfully guide your business into the technological future, with exciting digital innovations built on robust technical foundations.
Modern workspace. We’ll guide you in modernising your workspaces, empowering your people with flexible cloud services that are great news for job satisfaction, productivity and growth.
Digital transformation. Our strategic and technical experts will help you navigate change, developing and delivering robust digital solutions that delight customers and employees.
Full stack support. Our worldwide network of highly skilled full stack engineers is on hand 24x7x365 to keep your mission-critical and customer-facing applications up and running.
Security for uncertain times
Our highly accredited security team protects over 100,000+ end users and their businesses against today’s dynamic cyber risks and threats, so everyone can work safely and productively.
Secure connectivity. Unless you continually have eyes on glass, you might not be aware of the stressors affecting your network. We’re able to build intelligence into wired and wireless networks, so you can embrace hybrid and remote working, safe in the knowledge that it’s secure and fit for a flexible, modern business.
Cyber security. "There are only two types of companies: those that have been hacked and those that will be hacked again" Robert Mueller, ex FBI Director. Our cyber experts help make sure security loopholes stay closed, and emerging threats and risks are mitigated fast, so you always stay one step ahead of opportunistic attacks.
Vulnerability management. Whether it be as a result of an upcoming compliance audit or as a result of needing to maintain a business continuity plan, our InfoSec specialists will support you in developing a reference architecture that enforces secure practices across your data, systems, users and endpoints.
Managed services: doing your heavy lifting
Our tailored and packaged services take care of routine but imperative day-to-day IT management and support, freeing you up to focus your energies where they add most value.
Managed Cloud. To combat the challenges associated with public clouds, we developed Managed Cloud, to extend the "out-of-the-box“ Microsoft Azure experience. We combine licensing and 24x7 support into a simple monthly subscription, so you can focus on the demands of running your business.
Managed Security. Our fully managed security services can help reduce the risks associated with cyber-attacks, alongside the commercial and reputational damage associated with data breaches, phishing, denial of service and ransomware attacks.
Managed Workspace. Managed Workspace provides a frictionless, collaborative, mobile and highly secure experience, wrapped into a simple monthly subscription. Powered by Microsoft 365, Aternity and ServiceNow, we bring this all of this together, delivering a solution that empowers both IT and employees.
Service Desk. Having delivered service desks since 1998, we know how to deliver a robust, predictable and highly performant operation. Powered by ServiceNow, we provide access to Shared and Dedicated options, acting as an extension of your IT team.
IRIS Mission Critical Support. The world is a big place. As organisations evolve and become more complex, so does the technology that supports them. With IRIS, you can keep pace with change, safe in the knowledge that your infrastructure, applications and workloads - whether they reside on-premise or in the cloud - are fully supported.
Token Based Support. For organisations looking to continue supporting their own environment, but wish to call upon a third-line escalation service in the event of a P1 emergency or when an issue arises which lies outside of their comfort zone, Ultima offer a flexible, unified token-based reactive support service.
Patch Management-as-a-Service. It only takes a crack in your defences to be exploited, before a catastrophic breach can irrevocably damage your business and its reputation. Furthermore, by not keeping your applications and operating systems up to date, stability, performance and on-going supportability can be adversely affected. Our service overcomes the limitations of patch Tuesday and the challenges presented by diverse IT environments.
Vulnerability Management-as-a-Service. Powered by Qualys, and delivered by Ultima's cyber security analysts, our Vulnerability Management service provides regular identification and classification, helping to prioritise vulnerability remediation activities, reducing your exposure to internal and external threats.
Social engineering and safeguarding
With social engineering now being recognised as responsible for most UK data breaches, we have acquired The AntiSocial Engineer to further strengthen our testing, consulting, and training services to harden your business against malicious attacks that target your people.
Penetration testing. Our experts will target your business the way an attacker would, to identify weaknesses and improve your defences against a multitude of exploitation techniques.
Anti-phishing. Train your teams via our engaging phishing simulations, to empower users with cyber security knowledge that cuts the likelihood of cybercrime affecting your organisation
Antisocial blocklist. Our continuously updated and easy-to-implement list of malicious domains helps prevent breaches caused by attackers impersonating well-known brands and businesses.
"Cyber Security has become a way of life for me over the years; despite the ever-changing landscape I am eternally grateful for what it has taught me as a person. The way humans operate still fascinates me."
Richard De Vere, The Anti-Social Engineer Founder
The AntiSocial Engineer uses social engineering and penetration testing assessments to ensure that any business is hardened against malicious attacks. It also uses educational phishing simulations and awareness campaigns to teach and empower users with cyber security knowledge. Education is key to reducing the likelihood of people falling foul of cybercrime and its range of engaging cyber security training courses aim to make complex issues understandable.
Standards, Certifications and Frameworks
Ultima is committed to achieving and maintaining relevant internationally recognised standards and certifications, including quality management, cyber and information security, providing a strong foundation for the way in which we do business.
ISO 27001. For any client looking to outsource aspects of their IT portfolio, ISO 27001 is the best indication that a partner has the standards in place in respect of the provision of secure managed services. This certification provides evidence that Ultima is a trusted IT business partner with a strong appetite for securing our information assets and those entrusted to us by our customers.
ISO 9001. Ultima is certified to the ISO 9001:2015 compliance standard for Quality Management. The standard sets out a framework for managing quality and we have formally demonstrated our sustainable quality service delivery model since 1999.
Cyber Essentials. The Cyber Essentials Scheme is a government-backed security standard, which identifies the security controls an organisation must have in place within their IT systems. Ultima's boundary firewalls and internet gateways, security configurations, access controls, malware protection and patch management have been independently assessed by an IASME authorised body. This certification is more than just a badge; it’s your first line of defence in securing your data and safeguarding your customer's trust.
GCloud. Operated by Crown Commercial Services, G-Cloud is an initiative targeted at easing the procurement process for public sector bodies, of commodity services that use cloud computing (specifically hosting, software and support). Ultima currently maintain over 40 core services on G-Cloud 12 and 13, each of which are accessible via the Digital Marketplace.